Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. Players at Skyhills are encouraged to approach betting as a form of entertainment, not as a source of income or a solution to financial difficulty.

To maintain a healthy relationship with gambling, the following principles are recommended:

• Set a fixed budget before placing any bets and adhere to it strictly;
• Treat any losses as the cost of entertainment, not as debts to recover;
• Avoid gambling under the influence of alcohol, stress, or emotional distress;
• Take regular breaks to maintain perspective and clarity;
• Never chase losses by increasing bet amounts;
• Keep gambling separate from personal finances, such as rent, bills, or savings;
• Monitor the time spent on the platform and set session limits;
• Be honest with yourself about your gambling habits;
• Prioritise your financial and emotional wellbeing above any gaming outcome;
• Seek guidance from support services if your gambling habits begin to cause concern.

Betting addiction can develop gradually, making it difficult to identify without careful self-reflection. The indicators below represent common warning signs that may signal a problematic relationship with gambling:

• Spending more money or time on gambling than originally intended;
• Feeling restless, irritable, or anxious when not gambling;
• Using gambling as a way to cope with stress, anxiety, or personal problems;
• Lying to family, friends, or colleagues about the extent of your gambling activity;
• Repeatedly attempting to reduce or stop gambling without success;
• Borrowing money or selling possessions to fund continued gambling;
• Neglecting work, study, or personal relationships due to gambling;
• Experiencing mood swings tied directly to wins or losses;
• Continuing to gamble despite consistent financial losses;
• Feeling a compulsive need to increase bet sizes to maintain excitement.

Addiction to betting is a serious condition that requires timely attention. If several of these signs are present, professional support is strongly advised.

Taking action early can significantly reduce the impact of problem gambling on your life. Skyhills encourages players to use the following practical steps to regain control:

• Use the self-exclusion tools available on the platform to limit or suspend account access;
• Set deposit, loss, and session time limits through the account settings;
• Reach out to a licensed counsellor or psychologist who specialises in gambling-related issues;
• Speak openly with a trusted family member or close friend about your situation;
• Contact a dedicated gambling helpline for immediate, confidential support;
• Avoid high-risk environments, both online and in person, that may trigger the urge to gamble;
• Keep a record of your gambling activity to build awareness of patterns and spending;
• Engage in alternative leisure activities to fill time previously spent gambling;
• Follow up with support groups that provide community-based assistance and accountability;
• Review your financial situation with a professional if gambling has led to monetary difficulty.

Several reputable organisations in Australia provide free, confidential support to individuals affected by gambling-related harm. The following services are available to players seeking professional guidance:

• Gambling Help Online – a national service providing 24/7 counselling and live chat support at www.gamblinghelponline.org.au;
• Lifeline Australia – crisis support and suicide prevention services available at www.lifeline.org.au, reachable by phone at 13 11 14;
• Beyond Blue – mental health support and resources for those experiencing anxiety or depression related to gambling at www.beyondblue.org.au;
• Gamblers Anonymous Australia – a peer support network for individuals working through gambling addiction at www.gamblers-anonymous.org.au;
• MoneySmart (ASIC) – financial guidance and budgeting tools for Australians affected by financial hardship at www.moneysmart.gov.au;
• Australian Gambling Research Centre (AGRC) – evidence-based information and research on gambling harm at www.agrc.aifs.gov.au.

Players experiencing difficulty with their gambling habits are always welcome to contact the Skyhills support team for assistance, account controls, or a referral to professional resources. The following contact methods are available to users in Australia:

• Live Chat – available directly on the Skyhills website for immediate assistance;
• Email Support – players may submit detailed enquiries at any time through the official support address listed in the platform’s contact section;
• Help Centre – a dedicated resource hub containing guidance on account limits, self-exclusion, and responsible play policies.