Skyhills Rules and Regulations in Australia

The following general terms apply to all users who access or interact with the Skyhills sportsbook in Australia. By creating an account or placing a bet, users confirm that they have read, understood, and agreed to these conditions in full.

User Agreement

A binding legal agreement is formed between the user and Skyhills upon registration. This agreement governs all interactions with the platform, including account creation, wagering, and use of any additional services. Users are responsible for ensuring their continued compliance with these terms throughout the duration of their account.

Eligibility Requirements

To hold a registered account and access services, users must meet the following criteria:

• Be at least 18 years of age;
• Be physically located in a jurisdiction where access to the platform is legally permitted;
• Not be listed on any self-exclusion register, including those maintained under Australian law;
• Register using accurate, current, and complete personal information;
• Hold only one account on the platform at any given time.

Skyhills does not permit registration or continued use by individuals who do not satisfy all eligibility requirements.

Platform’s Right to Modify Terms

Skyhills reserves the right to amend, update, or replace any part of these terms at its sole discretion. Notifications of material changes will be communicated through the platform or via registered email. Continued use of the platform following any such notification constitutes acceptance of the revised terms. Users who do not agree to any modification should discontinue use and close their account.

Acceptable Use

The platform and all associated services may only be used for lawful personal entertainment purposes. The following activities are expressly prohibited:

• Use of automated software, bots, or scraping tools;
• Coordinated account activity intended to manipulate odds or outcomes;
• Any conduct designed to defraud the platform or other users;
• Sharing of account credentials with third parties;
• Use of the platform in connection with any commercial or professional gambling operation.

Content Protection

All content published on the Skyhills platform, including odds, graphics, data feeds, and written material, is protected under applicable copyright and intellectual property laws. Reproduction, redistribution, or commercial use of any platform content without prior written consent is not permitted.

Limitation of Liability

Skyhills is not liable for any loss or damage arising from:

• Temporary service interruptions or technical failures;
• Errors in odds display resulting from data feed issues;
• Losses incurred as a direct result of user decisions during wagering;
• Unauthorised access to an account where the user failed to maintain adequate security.

Nothing in these terms excludes any rights that cannot be lawfully excluded under Australian Consumer Law or other applicable legislation.

All wagering activity conducted through the Skyhills platform in Australia is subject to the general betting rules outlined in this section. These rules apply to all bet types across all sports and events available on the platform.

Eligibility to Place Bets

Only registered users who have verified their account and meet all eligibility criteria are permitted to place bets. Bets placed by users who are found to be ineligible will be voided and any associated funds returned at the discretion of Skyhills.

Bet Acceptance

All bets are subject to acceptance by Skyhills. The platform reserves the right to decline or limit any bet without providing a reason. A bet is considered accepted only once a confirmation reference number has been issued to the user. Bets placed during periods of suspended markets or after an event has commenced may be voided at the platform’s discretion.

Minimum and Maximum Stakes

Stake limits applicable to individual bets are as follows:

• Minimum stake: varies by market and event type, as displayed at the point of placement;
• Maximum stake: determined by the specific market, sport, and user account status;
• Accumulator bets are subject to separate stake limits;
• Skyhills reserves the right to reduce maximum stake limits for any user at any time.

All stakes are processed in the account currency as designated at registration.

Settlement of Wins and Losses

Bets are settled in accordance with the official results published by the relevant governing body for each sport or event. In the event of a dispute regarding an official result, Skyhills will defer to the applicable governing body’s determination. Winnings are credited to the user’s account balance following settlement confirmation.

The following settlement principles apply:

• Bets on events that are abandoned or postponed beyond a specified period will be voided;
• In the case of an obvious error in odds, Skyhills reserves the right to void or re-settle the affected bets;
• Settlement of bets placed on live or in-play events follows additional rules specific to that market.

Bet Restrictions and Cancellations

Skyhills may restrict, limit, or cancel bets under the following circumstances:

• Evidence of suspicious or irregular betting patterns;
• Bets placed using bonus funds in breach of applicable bonus terms;
• Technical errors affecting market availability or odds accuracy;
• Verification of ineligible account activity;
• Compliance with regulatory requirements or legal obligations.

Users will be notified where a bet has been voided or cancelled, and applicable funds will be returned to the account balance.

All financial transactions conducted through the Skyhills platform in Australia are governed by the payment rules set out in this section. Users are required to comply with these rules when depositing or withdrawing funds from their registered accounts.

Deposits

To fund a Skyhills account, users must use a payment method registered in their own name. Third-party deposits are not accepted under any circumstances. The following general rules apply to all deposit transactions:

• Minimum and maximum deposit amounts vary by payment method, as displayed at the point of transaction;
• Deposits are generally credited to the account balance without delay, subject to the processing times of the selected payment provider;
• Skyhills does not charge processing fees on standard deposits, though some payment providers may apply their own charges;
• Users are responsible for any fees levied by their financial institution or payment provider.

Withdrawals

Withdrawal requests are processed in accordance with the following rules:

• Funds may only be withdrawn to a payment method previously used to deposit, or to a verified method registered in the user’s name;
• Minimum withdrawal amounts are determined by the selected payment method;
• Skyhills reserves the right to request identity verification documentation before processing any withdrawal;
• Withdrawal requests submitted outside of standard processing hours may experience additional delays;
• Funds subject to active bonus wagering requirements cannot be withdrawn until those requirements have been fulfilled.

Available Payment Methods

The payment methods available to Australian users may include, but are not limited to:

• Bank transfer;
• Debit cards from major networks;
• Approved electronic payment processors.

Availability of specific payment methods is subject to change. Users should refer to the payments section of the platform for current options.

Processing Timelines

Expected processing timelines are as follows:

• Deposits: typically credited immediately or within a few hours, depending on the payment provider;
• Withdrawals: processed within two to five business days, subject to verification requirements;
• Extended processing times may apply during periods of heightened verification or compliance review.

Identity Verification (KYC) and AML Compliance

Skyhills is obligated to conduct identity verification in compliance with Australian Anti-Money Laundering and Counter-Terrorism Financing laws. Users may be required to provide the following documentation:

• Government-issued photographic identification;
• Proof of residential address;
• Evidence of the payment method used.

Failure to provide satisfactory documentation within the timeframe requested may result in the suspension of withdrawal processing or account restrictions.

Skyhills is committed to supporting a safe and controlled gambling environment for all users in Australia. The platform provides a range of tools and resources to assist users in managing their activity and maintaining awareness of their gambling behaviour.

Tools Available to Users

Registered users have access to the following responsible gambling features:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits to control the amount of funds added to their account;
• Session Time Limits: Time-based controls are available to restrict the duration of individual gambling sessions;
• Loss Limits: Users may establish limits on the total amount that can be lost within a defined period;
• Reality Checks: Periodic notifications can be enabled to inform users of the time elapsed during an active session;
• Self-Exclusion: Users may request temporary or permanent exclusion from the platform, preventing access to the account for the nominated period;
• Account Cooling-Off: A short-term break option is available for users who wish to pause activity without permanent closure.

Requests to apply or modify these tools are processed through the account settings section or by contacting the support team directly.

Self-Assessment

Users who are concerned about their gambling habits are encouraged to complete a self-assessment questionnaire available through the platform. This tool assists individuals in evaluating their gambling patterns and identifying whether professional support may be appropriate.

Professional Support and External Resources

Users seeking assistance with gambling-related concerns are encouraged to contact the following organisations:

• Gambling Help Online: Available at gamblinghelponline.org.au, providing free and confidential support 24 hours a day;
• Lifeline Australia: Accessible on 13 11 14, offering crisis support and referral services;
• Gamblers Anonymous Australia: A peer-support network for individuals affected by problem gambling;
• Beyond Blue: Accessible at beyondblue.org.au, providing mental health information and referral support.

Skyhills does not profit from problem gambling and encourages any user who believes they may be experiencing difficulties to seek assistance without delay.

Skyhills operates in accordance with Australia’s Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). The platform maintains a robust compliance framework to prevent the use of its services for financial crime, including money laundering and the financing of terrorism.

Identity Verification (KYC) Procedures

All registered users are subject to Know Your Customer (KYC) procedures. These procedures may be initiated at the point of registration, prior to a withdrawal, or at any time the platform identifies a requirement for further verification. Users may be required to provide:

• A certified copy of a government-issued photographic identification document;
• Proof of current residential address dated within three months;
• Documentation confirming the source of funds deposited into the account;
• Additional information regarding the purpose or frequency of account activity, where requested.

KYC documents submitted must be current, legible, and belong to the registered account holder.

Transaction Monitoring

All financial transactions processed through the platform are subject to ongoing monitoring. Skyhills employs automated systems and manual review processes to identify activity that may be indicative of money laundering or other financial offences. Monitoring criteria include, but are not limited to:

• Unusually large or frequent deposits;
• Patterns of deposits followed by immediate withdrawal without commensurate wagering activity;
• Use of multiple payment methods without adequate explanation;
• Account activity inconsistent with the user’s stated profile or betting history.

Detection of Suspicious Activity

Where suspicious activity is identified, Skyhills is legally required to file a report with AUSTRAC (the Australian Transaction Reports and Analysis Centre) without notifying the account holder of that report. The platform reserves the right to act on such findings independently of any formal regulatory process.

Account Restrictions and Fund Freezing

In the event of a suspected AML or CTF policy violation, Skyhills may take the following actions without prior notice:

• Suspend or restrict access to the account;
• Place a hold on all or part of the account balance pending investigation;
• Decline withdrawal requests until compliance review is completed;
• Permanently close the account and report findings to the relevant regulatory authority.

Users whose accounts are subject to these measures will be informed to the extent permitted by law.

Skyhills is committed to protecting the personal information of all users in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This section outlines what data is collected, how it is used, and the rights users hold with respect to their personal information.

Personal Data Collected

Skyhills collects personal information from users during registration and throughout the course of account activity. The categories of data collected include:

• Full legal name, date of birth, and residential address;
• Contact details, including email address and phone number;
• Government-issued identification details submitted for KYC purposes;
• Financial information, including payment method details and transaction history;
• Device information, IP address, and browser data collected during platform access;
• Behavioural data, including betting history, session activity, and communications with support.

How Personal Data Is Used

Personal information collected by Skyhills is used for the following purposes:

• Verifying the identity of registered users and maintaining account integrity;
• Processing deposits, withdrawals, and all other financial transactions;
• Complying with legal obligations under Australian AML/CTF and privacy legislation;
• Monitoring for fraud, suspicious activity, and policy violations;
• Providing customer support and responding to account-related enquiries;
• Sending account-related communications, including transaction confirmations and policy updates.

Skyhills does not sell or rent personal information to third parties for marketing purposes.

User Rights

Under the Australian Privacy Act 1988, users hold the following rights in relation to their personal data:

• Access: Users may request a copy of the personal information held about them;
• Correction: Users may request that inaccurate or outdated information be corrected;
• Complaint: Users may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached;
• Withdrawal of Consent: Where processing is based on consent, users may withdraw that consent, subject to any legal obligations requiring the platform to retain certain records.

Requests relating to personal data should be submitted through the platform’s designated contact channels. Skyhills will respond to all valid requests within a reasonable timeframe as required by applicable law.

Skyhills employs a multi-layered security framework to protect user accounts, personal data, and financial transactions conducted through the platform in Australia. The measures described in this section are maintained on an ongoing basis and updated in response to evolving security requirements.

Data Encryption

All data transmitted between users and the Skyhills platform is protected using Secure Socket Layer (SSL) encryption technology. This ensures that sensitive information, including login credentials, payment details, and personal data, is not accessible to unauthorised third parties during transmission.

Account Security Measures

Users are responsible for maintaining the security of their account credentials. The following account-level security features are in place:

• Two-Factor Authentication (2FA): Users are strongly advised to enable 2FA on their account, requiring a secondary verification step during login;
• Password Requirements: All account passwords must meet minimum complexity standards to reduce vulnerability to unauthorised access;
• Session Timeouts: Inactive sessions are automatically terminated after a defined period to reduce exposure from unattended devices;
• Login Alerts: Notifications may be issued to the registered email address following login attempts from unrecognised devices or locations.

Activity Monitoring

Skyhills operates continuous monitoring of account and transaction activity to detect and respond to potential security incidents. This includes:

• Detection of unusual login patterns or access from unexpected geographic locations;
• Identification of account activity inconsistent with historical behaviour;
• Automated flags for multiple failed authentication attempts;
• Review of large or atypical financial transactions.

Where a security incident is identified, Skyhills may temporarily restrict account access to prevent further exposure and will contact the registered user to initiate account recovery procedures.

User Responsibilities

Users are expected to take reasonable precautions to protect their own account security, including:

• Not sharing login credentials with any third party;
• Using a unique and strong password not used on other platforms;
• Logging out of the account after each session, particularly on shared or public devices;
• Reporting any suspected unauthorised account activity to Skyhills support immediately.

Skyhills is not liable for losses arising from a user’s failure to maintain reasonable security practices in connection with their account.